Returns

  • All our products come with a 12 months warranty.
  • Less than 1% of all Planèteterre Distribution inc. shipped products are subject to any warranty or quality issue.
  • In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.
In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the Planèteterre Distribution Inc warehouse in China are payable by you, and cannot be compensated.

 

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